We recommend clicking the "Track Your Order" link for the most updated tracking information.
We are not responsible for packages once it picked up by USPS, UPS, FEDEX, it is then their responsibility to deliver and handle concerns for shipping delays or lost / demaged packages. You will not be refunded for the purchase from us if the carrier loses or demage the package.
Items are generally shipped within 24 hours of payment, most on the same business day.
NOTE custom orders: production and shipping time. Usually 10-25 days
Orders with multiple items may arrive in separate packages.
SHIPPING AND HANDLING CHARGES
All online orders are shipped via USPS, Fedex, DHL or UPS. Customers in the Jacksonville, FL area who place their order may choose the FREE local delivery if is available. Note: Most of our items shipped FREE in US. No shipping of hardware to P.O. Box addresses.
For shipping outside US (including Canada), please contact us before you place order. Buyers may pay custom fees or tarrifs or other local fees.
RETURNS AND REFUNDS
If for any reason you are not completely satisfied with your purchase or just need assistance, please contact us via this website and let us know. We are dedicated to your satisfaction.
All our products come with a money-back guarantee.
If you are unhappy with the product, simply return unused item(s) within 14 days of receipt to us at the provided address and we will issue a full refund of your payment. Buyer pays return shipping.
If the buyer submitted wrong address or refuses to receive the product, the real shipping cost and 15% restocking fee will be charged.
Custom orders, such as flags and banners are non-refundable/non-returnable.
